OPEN 7 DAYS A WEEK
9AM - 7PM EST
OPEN 7 DAYS A WEEK
9AM - 7PM EST
We work very hard to ensure we offer the absolute best prices online. We work with suppliers and manufacturers directly to make sure they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, just email us a link to the product on our website and our competitor's website, within 30 days from the date of your order, and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
If you want to check if we can price match a product before you place your order, please contact us.
These are general guidelines. Please refer to the unit’s manual for complete warranty details.
Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
Our SATISFACTION GUARANTEE and LOWEST PRICE GUARANTEE let you rest easy knowing you'll be taken care of, no matter what happens.
By buying from us you qualify for the full manufacturer warranty, save time and money! We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible. We even offer discounts with most orders just to make your day a little better.
We use encrypted SSL security to ensure your credit card information is 100% protected.
I bought the stove couple weeks ago and ended up having a chance running it a few days I am very pleased with the outcome of the amount of heat it gets out also with the amount of hours it burns at least eight hours. I would recommend this for anyone who is looking for hours of heat output. At first when I bought it I didn’t quite know if mine hopes will be for filled but now they are happy with it. I would recommend this to anyone as a trusted tester of it I am very pleased of the outcome it rains.!
Recently installed an oakdale EP13C and I love it. The installation led me to a bit of engineering to get it to where I wanted it but the controlled burn and large viewing window is a plus. If you install one thin about how to anchor the rear of the stove down and the heavy cast facade to the face area. The door is heavy and long and when it is open it allows a lot of leverage on the body of the stove. The facade is heavy also and is top heavy. There are no instructions for either of these design features so think it out before connecting the flu liner .
I had been dealing with my local OD Kitchen installer to locate my BLZ-3PRO-IJ but he was not able to get one to finish my project. I had reached out to several companies on the internet. John, from Flame Authority, reached back out after a few days saying he had located one. I received the product within 3 days after my order and it was exactly as described. I'd highly recommend Flame Authority. And, the Blaze insulator jacket for my 34" Blaze Pro was also perfection and fit like a glove. Overall, great experience.
I highly recommend this store to anyone looking for their fireplace. This store serves high quality product and have professional support to guide you for your order. Good job!
This is just "LIT" its perfect to my small space and the warmth it give is very pleasant. Big thumbs up!