OPEN 7 DAYS A WEEK
9AM - 7PM EST
OPEN 7 DAYS A WEEK
9AM - 7PM EST
We work very hard to ensure we offer the absolute best prices online. We work with suppliers and manufacturers directly to make sure they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, just email us a link to the product on our website and our competitor's website, within 30 days from the date of your order, and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
If you want to check if we can price match a product before you place your order, please contact us.
All Peterson Vented Ceramic Refractory Gas Logs are warranted for as long as you own them (LIFETIME).
All Peterson Vented Burners are warranted for ten (10) years. SPK-26 controls are covered for three (3) years "ALL PARTS" Warranty. The APK-17 valve is covered for two (2) years. All other Peterson valves, pilots, and controls are covered by one (1) year limited warranty (EXCLUSING BATTERIES).
All Real Fyre Vent-Free Ceramic Refractory Gas Logs are warranted for as long as you own them (LIFETIME).
All Real Fyre Vent-Free Burners are warranted for ten (10) years. All Real Fyre glass, gems, and fiber-ceramic blend logs are warranted for five (5) years. All Real Fyre valves, pilots, and controls are covered by one (1) year limited warranty (EXCLUSING BATTERIES).
The insert body and firebos are warranted as long as you own them (LIFETIME).
Burner assemblies are warranted for ten (10) years. Ceramic glass panel is warranted for fire (5) years (THERMAL BREAKAGE ONLY). Gas logs are warranted for five (5) years. Electronics and gas controls are warranted for one (1) year.
Our SATISFACTION GUARANTEE and LOWEST PRICE GUARANTEE let you rest easy knowing you'll be taken care of, no matter what happens.
By buying from us you qualify for the full manufacturer warranty, save time and money! We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible. We even offer discounts with most orders just to make your day a little better.
We use encrypted SSL security to ensure your credit card information is 100% protected.