A+ = both the sale, the shipping process, and the product
I purchased burner and fire box. I emailed and spoke with Jim . He helped me from start to finish. Great service
The mantel required a little bit of sanding and prep before painting, but was good quality. Flame Authority did an excellent job shipping and it arrived by freight in perfect condition.
The mantel assembled well. I ended up using some construction adhesive to glue the legs on to make it a little more sturdy. I cut pocket holes in the top to attach it to the wall.
Very happy with our purchase!
I shopped for a grill for two people. I want it to last for ten years or more. I want it to get really hot for grilling steaks after they have been cooled sous vide. I want it to be useful also for lower temp cooking. This Blaze grill is perfect for me and my wife. Our purchase through Flame Authority was completed with no problems. I am totally satisfied with this grill and highly recommend it for anyone with similar needs.
Came as advertised and without any delays. Arrived quickly. No issues and would buy from flame authority again.
I wanted to make sure of the size and features of this oven. I called Flame Authority and Mary answered the call. She gave me all the details and I was really amazed coz she really knows what she is selling. Expert with sales and communication. Thumbs Up!
I bought the stove couple weeks ago and ended up having a chance running it a few days I am very pleased with the outcome of the amount of heat it gets out also with the amount of hours it burns at least eight hours. I would recommend this for anyone who is looking for hours of heat output. At first when I bought it I didn’t quite know if mine hopes will be for filled but now they are happy with it. I would recommend this to anyone as a trusted tester of it I am very pleased of the outcome it rains.!
Nice , polite and helpful, when you would call with questions.Fireplace looks nice and throws a decent amount of heat , just a bit of a delay in delivery. Ended up getting it End of January, right before guests arrived. But still only took 3 weeks to get. Thank you Flame Authority !!!
I didn't expect to have this fireplace earlier than the lead time they promised. It looks stunning in my living room and now we are prepared for the upcoming winter season! I am happy with all the updates! Customer service representatives keep on updating me with the process of my order until delivery they are checking it for you! 10 stars for Flame Authority!
Simply beautifully designed. Very efficient. Looks gorgeous in our mid century modern home in a corner space. Will save us $$$ on electric heat bills and is easy to clean with fireplace glass cleaner.
I believe it was David Novak that helped me. Someone ALWAYS answered the phone and located this burner when I couldn't find it anywhere else. It almost seemed too good to be true. But it wasn't. The burner is now nestled in my new outdoor kitchen and am very pleased.
Thank you for a very smooth transaction. the remote is very useful. It is very easy to install
My kids really enjoyed the different colors. It gives a good ambiance to our home. Thanks!
What a phenomenal organization and amazing items. Very much like the past times when organizations truly thought often about their clients, these folks are magnificent!!!
My mother-in-law is very happy with my gift. Thank you for assisting me to find the perfect gift for her. We had lunch with them last week and she cooked steak and she repeatedly praises this griller. Awesome! Keep it up!
Join now and Be a Pro Account Manager will contact you shortly!
Business customers who want custom pricing, volume discounts, and fast service can benefit from our PRO program.
Amazing Perks on all products. BBQs, firepits, outdoor patio furniture, and outdoor accessories.
TOP REVIEWS FROM OUR [PRO] MEMBERS
David E. Brown
Easy and convenient for us, I had a gazebo project and Jim which I am in constant communication all throughout this project suggested me the appropriate heaters, installation plan and number of heaters and accessories I need to make this project safe and successful for our clientBerea, Kentucky
Ruth W. Banks
This Team will not let you down, my team is one of the first they accept in this program and there's no looking back, we have an exclusive access and information to units which are yet to be launched in the market which gives us an edge when it comes to sale and really boosts our clients trust ratings because of this. I really liked how they'll work with you hand in hand until the realization of your project.Springdale,Arkansas
Franklin J. Hutchison
We are a Plumbing Supply company, we do not usually provide firepits for jobs but we might as well give it a try. We have reached out to many companies but only Jim and Flame Authority team had helped us through it all, took 3 weeks to build a whole firepit for our customer, their team worked closely with our GC's and managers to ensure all required firepit materials are in. They promised a 14 business days shipping times but to our surprise took only 10 days to deliver, they go above and beyond for this project. If we get another one of this job, Flame Authority is definitely our GO TO.Phenix City, Alabama