True greatness is achieved with a dedication to service. We are thankful for all our customers, who have awarded us the best review. We welcome them to express their thoughts about what we do and how we do it.

These are real feedback from real customers of Flame Authority. We take pride in building long-term connections with our customers and ensuring that they are satisfied. Enjoy the entire collection of customer reviews, ratings, insights and opinions on Flame Authority.

Flame Authority is your trustworthy and authorized dealer of electric fireplaces, gas fireplaces, outdoor fireplaces, gas fire pits, propane fire pits, patio heaters, grills and carts. We thoroughly research and verify every product we sell before it goes on our website. Our knowledgeable team will help guide you through the process so you can trust that you're getting the best for your needs.

Have a look around and drop us a line to discuss anything you like. We are always open for questions and suggestions. We pay attention to your needs and make sure you are happy with our service.

You can reach us from OPEN 7 DAYS A WEEK, 9AM - 7PM EST 

Phone: +1-800-923-4556

Based on 453 reviews

Great service and great product

Nice and easy

Product is great, free shipping was good, and unpacking and installing it was easy. Customer support was great too, both with the sales and shipping carrier. After much research…the Modern Flames Redstone is the one.


It's a universal valve however I still needed to reuse a few parts from the old valve to get everything connected and running.

A+ = both the sale, the shipping process, and the product

A+ = both the sale, the shipping process, and the product

Beautiful Mantel

The mantel required a little bit of sanding and prep before painting, but was good quality. Flame Authority did an excellent job shipping and it arrived by freight in perfect condition.

The mantel assembled well. I ended up using some construction adhesive to glue the legs on to make it a little more sturdy. I cut pocket holes in the top to attach it to the wall.

Very happy with our purchase!

has not been installed yet

has not been installed yet

Blaze Pro Portable Grill

I shopped for a grill for two people. I want it to last for ten years or more. I want it to get really hot for grilling steaks after they have been cooled sous vide. I want it to be useful also for lower temp cooking. This Blaze grill is perfect for me and my wife. Our purchase through Flame Authority was completed with no problems. I am totally satisfied with this grill and highly recommend it for anyone with similar needs.

Giving this electric fireplace a higher rating! It looks great and works really well.

Will order again

I'm loving this bold electric fireplace. I think dimplex is the best electric fireplace brand. I'll place another order for the same unit for my bedroom. BIG thanks to flame authority! You guys have superior service!!

We love this fireplace!

We chose to get this fireplace from Flame Authority after searching a lot of them elsewhere. They provided excellent customer service and the transaction went without a hitch. My order was delivered quickly and in excellent shape. The flames look better than in the picture.

Looks real!

All of my friends who have seen it have asked me if it is a real chimney because it looks so real. Thanks also to their customer care, which is excellent and keeps me updated at all times.

Amazing Electric Fireplace!

The fireplace looks fantastic and operates better than expected. The shipment arrived as promised, the fireplace was in perfect condition, and installation was easy. Very happy!!

Very pleased

Looks really great! Its been in place and looks fantastic. I can't wait to use it more often... Thanks Flame Authority and for your awesome customer service!

Excellent!!!! Amazing customer service

I was first hesitant to get an electric fireplace since I didn't want it to look cheap. My expectations were exceeded by this fireplace. It is incredibly beautiful and lovely. The installation was pretty simple. And the customer service was outstanding! I was contacted to confirm my order and he personally was on top of the process and tracking. Will buy from Flame Authority again!!

Beautiful and entertaining fireplace.

Excellent value compared to our local fireplace store. The flame has multi-color features inside it and is brighter. My old model just had yellow flame. The heater warms up our living room evenly. I also like how the glass is slightly tinted, which helps with reflection problems. Love every single bit of this electric fireplace.

Excellent fireplace!! Great customer service

I was pleasantly surprised by this electric fireplace. Love the heating and the beautiful flaming effect and their customer support is fantastic!

This electric fireplace has more depth, width, and size. Being deeper has given me the advantage of more space for layered lighting. Plus, the wider glass is really trendy right now, making it more of a conversation piece.

Came as advertised and without any delays. Arrived quickly. No issues and would buy from flame authority again.

I wanted to make sure of the size and features of this oven. I called Flame Authority and Mary answered the call. She gave me all the details and I was really amazed coz she really knows what she is selling. Expert with sales and communication. Thumbs Up!

I heard that baking pizza with a wood fire makes it tastier than cooking with gas. I wanted to try wood fire for my cooking class. I ordered this oven last week and arrived the day before my scheduled delivery. Arrived in good condition. Thankful for the fast delivery.

I was confused about the dimensions of the oven. John gave me the specific dimensions and it is exactly what I got when delivered. Thanks for your help.

My husband wanted to buy an outdoor pizza oven for our kids. They really wanna try a freshly baked pizza. Good thing Flame Authority sells this oven that we are looking for. They deliver it yesterday. My kids are excited to try it out.

Mary answered all of my inquiries calmly, which made me extremely delighted. Excellent service!

My package arrived today. I'm so excited to put it outside. This freestanding grill is amazing. Can't wait!

Customer service is incredibly helpful and easy to work with. The quality of the product I ordered was top notch. everything turned out just fine! It's nice being able to order whatever you need at anytime of day