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NO SALES TAX & FREE SHIPPING On Most Orders! Call or Text (800) 923-4556 to get the lowest price online! NOW OPEN 7 DAYS A WEEK, 9AM-7PM EST
NO SALES TAX & FREE SHIPPING On Most Orders! Call or Text (800) 923-4556 to get the lowest price online! NOW OPEN 7 DAYS A WEEK, 9AM-7PM EST


True greatness is achieved with a dedication to service. We are thankful for all our customers, who have awarded us the best review. We welcome them to express their thoughts about what we do and how we do it.

These are real feedback from real customers of Flame Authority. We take pride in building long-term connections with our customers and ensuring that they are satisfied. Enjoy the entire collection of customer reviews, ratings, insights and opinions on Flame Authority.

Flame Authority is your trustworthy and authorized dealer of electric fireplaces, gas fireplaces, outdoor fireplaces, gas fire pits, propane fire pits, patio heaters, grills and carts. We thoroughly research and verify every product we sell before it goes on our website. Our knowledgeable team will help guide you through the process so you can trust that you're getting the best for your needs.

Have a look around and drop us a line to discuss anything you like. We are always open for questions and suggestions. We pay attention to your needs and make sure you are happy with our service.

You can reach us from 6AM to 6PM PST - Monday to Friday.

Phone: +1-800-923-4556

Based on 415 reviews

I really like the way they respond to their customers especially Jim from their escalation department. Very helpful in resolving my issues. Responses are polite and prompt.

This product caught my attention when I visited FLAME AUTHORITY, and I ended up purchasing it online. It arrived earlier than I expected and it was easy to install and easy to use.

I had some clarifications regarding the product's features and specifications and Jim is the one who answered all of them. Now it puts me at ease to make any purchase with this store coz all my concerns were answered promptly.

I ordered this fireplace for my room preparing for the cold season. Now I love the warmth and relaxation it gives me. Planning on another purchase from you guys next time I will install it in the dining area.

I saw this store online and asked for recommendations for E-fireplaces regarding the size and quality that I need for my house. John recommended this to me in detail. It arrived yesterday and it was exactly what John said. Thankful for the right recommendation.

My order arrived today. The size that I ordered was right and it is in perfect shape when delivered. Planning on installing it tomorrow my kids are excited about using it this weekend.

Excellent Customer service! I talked to Jane and she helped me throughout the process. I received the unit in good condition

I am a satisfied buyer of this fireplace. It's functionality and the capability of heating large rooms is outstanding. I will make another purchase soon.


I am very pleased with their service. Very polite and accommodating.

Beautiful Interior!

I highly recommend this product. I like the clear view from inside thanks to the Halogen lighting that creates a beautiful interior.

The Best!

This product's glass door design is the best. I can easily see through the door without opening it, allowing me to select the food and beverage that I want more quickly. So far, the best refrigerator for me.

Great Service

Great customer service very knowledgeable and helpful.

Quiet and Spacious

"This refrigerator is so quiet! I love that the slender design gives me more space in my kitchen, and everything is easy to find. There's tons of room in the frig and I love having a place for all of my favorite foods
I would definitely recommend this to anyone!"

Above and Beyond

You really went above and beyond to make sure I was happy with my purchase. Thank you for the wonderful experience.

Game Changer

"Our outdoor kitchen has never been the same since we got this 2 door refrigerator. It's a game-changer!
We've been using it to keep our dishes until serving time and it's great. No questions, no problems—just a game-changing product that works great."


Great Customer Service. I will absolutely be back and recommend your store to anyone who asks!

Great Addition to my outdoor Kitchen

I'm so glad I bought this refrigerator. It's a great addition to my kitchen, and I love the convenience of being able to keep cold drinks on hand. The design is great, and the door lock control makes me feel safe knowing that my storage is secure.

Wonderful Experience

I am so happy I came to this store! They were so helpful in me, finding the right refrigerator. So accommodating, and patient. Thank you so much for such a WONDERFUL experience.

Amazing Product

This product is amazing. The lighting is great and it has a factory installed security lock when you are not using it, so it gives great performance when it comes to cooling. I give this product five stars!


Thank you so much! I really appreciate your help. You're so great at answering my questions!

Happy and Satisfied

I ordered this grill, and I'm so happy with it! Very satisfied with the product!

You're so great at answering my questions about this grills! Great Customer Service

I can say that I'm super satisfied with the product.The high standard quality makes me feel like this is a great investment.

Excellent customer service! Whenever I needed something they were there for me. Thank you guys.

Thanks for the help, I really appreciate it. It was my first time buying a grill and you made me feel more confident in my purchase. Thumbs up!