Satisfaction Guaranteed | Flame Authority | Fireplaces & Fire Pits Skip to content

Satisfaction Guaranteed

Satisfaction Guaranteed

 

Our mission is to help you find the right and best product at the most affordable price, ship it to you fast, have it arrive in pristine condition, and help you understand how to use the product, so you have the greatest experience possible.

In some rare circumstances, you receive damaged merchandise due to the shipping courier, you are advised return the product. Just check our shipping & return page to help you with the process.

Please understand our goal is to make sure you are 100% satisfied with your order. If, for any reason, you are unsatisfied with your purchase, please let our customer service representatives know by email or phone, and we will do everything in our ability to ensure you are taken care of.

If you need to contact us, do not hesitate to email us or call 1-800-923-4556.