Lowest Price Guaranteed

Lowest Price Guaranteed


We put a lot of effort into making sure we have the best prices online. We work closely with manufacturers and suppliers of the best electric fireplace brands, high quality electric fireplaces, gas fireplaces, traditional open hearth fireplaces, gas fire pit inserts, wood burning fire pits, outdoor electric fire pits, BBQ grills, heaters, and other heating systems – to ensure that they establish the minimum advertised pricing standards for all of our competitors.

This implies that everyone selling the product online should offer the product for sale at the same price. If you find a cheaper price offered by another online retailer  within 30 days of your purchase date, kindly let us know. We'll then get in touch with the brand to make sure that the minimum advertised price policy is being followed. If you are eligible for a refund, the price difference will be refunded to your credit card.

Flame Authority is your trusted dealer and we want to assure you that you are paying the lowest possible price for the item you are ordering. If you find that our website offers a lower price for the same product you have ordered within 30 days of your purchase date, we’ll also refund the difference.

To request your partial refund, you may contact us or send us an email at support@flameauthority.com with a link to the product on our website and our competitor's website within 30 days from the date of purchase, and we will then process the credit accordingly.

Our 100% Price Guarantee has some limitations:

  • Napoleon Grills are NOT included in our price match.
  • You must purchase the item from our website before requesting your Price Match Guarantee.
  • Promotions such as rebates and "buy one, get one free" offers are not eligible.
  • The item must be in stock on the competitor's website.
  • The competitor must be an online store; they may not have a retail location.
  • The website cannot be a discounter or auction website (i.e., eBay, Overstock, Walmart, Amazon, etc.)
  • The competitor must be an Authorized Retailer of the product in question.
  • The Price Match Guarantee covers both the item price and the shipping charges; sales tax is not included.

    If you want to check if we can price match a product before you place your order, please call us at 1-800-923-4556 or email us at support@flameauthority.com