I had been dealing with my local OD Kitchen installer to locate my BLZ-3PRO-IJ but he was not able to get one to finish my project. I had reached out to several companies on the internet. John, from Flame Authority, reached back out after a few days saying he had located one. I received the product within 3 days after my order and it was exactly as described. I'd highly recommend Flame Authority. And, the Blaze insulator jacket for my 34" Blaze Pro was also perfection and fit like a glove. Overall, great experience.