Shipping policy

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. Most items will ship within 1-3 business days from the date of your order.


  • We will send you the tracking information within 24 hours after an item shipped to the email address you provided when checking out.

  • We ship daily via UPS Ground, Fed Ex Ground, and Freight to the lower 48 states.

  • Shipping costs are included with any unit going ground to the lower 48 states. AK & HI ship by AIR at additional cost.

  • A phone number is required by the freight company so a delivery appointment can be made.

  • Failure to provide this at the time of order may cause a delay in delivery as freight items will not be delivered without an appointment. 

  • We ship via UPS and FedEx for most products, USPS for small parts and accessories. Large items are shipped via Motor Freight Standard curbside delivery. Most delivery times take around 3 to seven business days for delivery. If you require faster shipping, please call our Customer Service Dept. at 1-800-923-4556 for expedited shipping rates.

  • Carefully inspect all merchandise before signing the release with the freight carrier.

 

If you don't receive tracking information from us within six business days of your order confirmation, feel free to follow up with us at support@flameauthority.com or call us at 800-923-4556.

    If you have any further questions about the ordering and shipping process, feel free to contact us by email at support@flameauthority.com 

     

    Shipping Definitions:

    Curbside Shipping - Delivered to your curb, typically next to the mailbox. You will be responsible for moving and assembling.

    Standard Delivery (Threshold delivery) - Delivery to the first enclosed area (garage, covered awning, etc). Again, moving and assembly from that point will be your responsibility.

    White Glove Delivery - White-glove service generally includes unpacking, removal/disposal of packing materials and transporting your order up or down a maximum of 5 stairs.  Additional stairs and tight turns may cost extra. If your order consists of more than one item, it will be an extra cost. Please, call us or email customer service for an exact quote. Delivery is by appointment. The freight company will call you to set a date. 

    White Glove Delivery cost that appears on the checkout page of our store includes unpacking, removal/disposal of packing materials and transporting 1 (one) item up or down a maximum of 5 stairs. Please, call 305-515-5676 or email us if your order consists of more than 1 (one) item and/or additional stairs are involved.

    Free shipping includes curbside delivery.

    If you need inside delivery, please let us know. There are extra fees for inside delivery (ie. White Glove Delivery), 'set in place' and debris removal services.

    To discuss shipping options for your product outside of the Free Shipping, please contact customer support at 800-923-4556