- Secondary combustion for fuel efficiency
- Clean start ignition
- Bluetooth Wi-Fi app setup
- Intelligent Temperature monitoring of the grill and cooking via Wi-Fi*
- Indirect and Direct Flame Modes
- DC motor and blower allow variable speed
- Oven-Grade Gasket
- Sliding top shelves
- Ergonomically placed 7″ touch screen display
- Interior lights
- Pre-programmed grill cleaning routine
- 24 lb. dual pellet hopper (mix and match pellet flavors)
- Comes standard with a direct flame insert, genie tool, and one meat probe
- Designed, engineered, and tested in the U.S.A. IntelliBurn Technology™ U.S. Patent No. 11,045,048 B2
*This new version provides a monitor and timer but does not provide alerts and control via Wi-Fi.
*Wi-Fi connectivity is dependent on compatibility with your network security protocols.
(Check Wi-Fi Setup support).
Wi-Fi Setup Instructions
ITC 3.0 Grills
The Memphis Grills Wi-Fi system is only compatible with the following network security protocols: WPA/WPA2 Personal, TLS & SSL.
Currently, our Wi-Fi may or may not be compatible with networks that use the following IEEE LAN Protocols: Wi-Fi 5 (802.11ac), and Wi-Fi 6 (802.11ax). This list is not all-inclusive.
Wi-Fi Setup Instructions
Connecting the Grill to Your Wi-Fi
1. On your grill, register your account in the Memphis 3 App before proceeding.
2. Navigate to the Settings Screen (far right icon) on the Memphis Grill.
3. Press “WiFi” to navigate to the Connection Screen.
4. Press “Connect WiFi” to start the Wi-Fi setup. The screen will display “Visible on Bluetooth” to show it has started.
5. Using your phone or tablet, log into the Memphis 3 App using our account email and password.
6. If this is your first time setting up a grill on the app, a window will pop up asking to “Provision Grill” or “Add Existing.” Press “Provision Grill”. If this isn’t the first grill being added to your account, select the settings gear in the top right corner and press “Add Grill” to get the popup.
7. Select your home Wi-Fi network from the scan list shown, enter the Wi-Fi password, and press “Provision”.
Note: The Wi-Fi network must be a 2.4 GHz network to appear on the list.
8. Enter the Bluetooth Pin to complete provisioning.
9. Once the connection is complete, the Memphis Grill will display “Connection Successful” and update in WiFi screen information. The WiFi connection bars will also be displayed in the top right corner.
After the Wi-Fi is connected, a popup window will appear in the Memphis 3 App asking for the MAC address and Grill Name. (This information can be found on the WiFi screen of the Memphis Grill. Press the Settings Menu (bottom right icon)>WiFi>WiFi screen.) Enter this information in the popup and select “Done”.
For iPhone Users Only
1. Memphis Grills has been in the design process for the ITC 3 grills and the Memphis 3 App for more than a year. During this process, Apple iOS connection authentication changes occurred. As such, for the initial run of grills manufactured, and for iPhone users only, the following process will need to be implemented for the initial App setup only, in order to use the Memphis 3 iOS App. Serial numbers of the affected grills are listed below. This is not required for Android App users.
Affected Models:
VG0001S: Serial numbers 30001-30267
VGB0001S: Serial numbers 30001-30297
VG0002S: Serial numbers 30001-30186
VGB0002S: Serial numbers 30001- 30216
The serial number can be verified on the label underneath the hopper lid.
User Device: Apple devices running iOS 13 or above.
Manuals
Manuals:
Need assistance? Talk to an Expert at +1-800-923-4556 or email: support@flameauthority.com to get the best-suited Grills for your needs.
*WiFi Setup During Cook for ITC3 Grills with Firmware V0.90 or Lower
Troubleshooting Steps
WiFi Setup During Cook
Users setting up WiFi are noticing the grill display is freezing on the WiFi setup screen. This freeze is purposeful and is how the firmware is supposed to operate so the controller can process the WiFi setup. This freeze means that the screen won't take any input from the user and won't change until the user has completed the WiFi setup successfully. This can cause problems if the user starts the WiFi setup during a cook. In a cooking state, the controller isn't able to process information to maintain temperature control.
Affected Models:
- VG0001S-30001+
- VGB0001S-30001+
- VG0002S-30001+
- VGB0002S-30001+
- ITC 3 grills that are running Grill Firmware V0.90 or lower.
The serial number can be verified on the label underneath the hopper lid.
Solution:
- The user must connect to WiFi while the grill is not cooking (plugged in and on, but not heating/cooking).
- Once the grill is connected, navigate to the OTA Update menu.
- Press download to begin downloading the latest firmware update.
- Once the download has been completed, press "Install" to initiate the firmware update.
- The grill will restart itself once the update is completed.
- The grill firmware version should show as V0.91 or higher. The updated firmware will only allow the user to set up WiFi while the grill is not cooking. The controller will still freeze during the WiFi setup until the WiFi is connected successfully. This is a normal operation.
Specifications
Specifications:
- Model: VG0002S-ITC3
- Fuel Type: Pellet
- Temp Range: 180-700 F°
- Cooking Surface: 862/1,275* sq. in. (*optional grates)
- Cooking Area: 6,345 cub. in.
- Main Grate Area: 37.1 in. X 17.4 in.
- Top Grate Area: 37.1 in. X 5.5 in.
- Dimensions: 47" (H) x 69" (W) x 29" (D)
- Material: Heavy-Duty 304 Stainless Steel
- Construction: Double-Wall, Sealed
- Convection System: Combustion Blower
- Fuel Hopper: 24 lb. Wood Pellet, Dual Bin Hopper with Dual Auger
- Weight: 283 lbs.
Option and Accessories
Option and Accessories:
Elite Cart ITC3 Slide-in Kit
- Easily convert your Memphis ITC3 Cart to a built-in grill.
- Provides a convenient and economical way to add function to your existing cart model by integrating it into an island.
Middle Grate Kit
- Optional 2 pieces of grates.
- Adds 408 sq. in. of cooking surface.
Elite Cart ITC3 Cover
- Made from durable 600 Denier polyester.
- Gives your Memphis Grill an extra level of protection from the exterior elements.
Memphis Meat Probe (Additional)
- This restaurant-grade food probe works in tandem with the Intelligent Temperature Control system to measure the internal temperature of whatever you’re cooking.
Pizza Stone Set
- Includes a 12.99" pizza stone, stainless-steel pizza rack, and cutter.
- Made of cordierite, this pizza stone withstands temperatures up to 800°.
Cast Iron Plate
- Perfect for searing a steak, sautéing vegetables, or baking pizza.
- Designed for extreme temps, even heat distribution & retention, and long-lasting performance.
BBQ Utensil Set
- The convenient 3-piece set includes a stainless-steel spatula, fork, and tongs.
- Perfect for everything you need to turn, lift and flip whatever you’ve got cooking.
ITC3 Genie Multi-Tool
- Specifically designed for the Memphis ITC3 grills.
- A valuable 6-in-1 tool helps you grip and lift the burn pot, cooking grates and Direct Flame Insert, scrape and clean grill grates, and more.
All-Natural Cedar Planks
- Cedar lends a delicate flavor and smokiness to your dish.
- Contains four all-natural cedar planks.
9"x13" Aluminum Foil Pans
- Collects grease drippings under your food and keep the drippings from flaring up.
- Includes 12 pieces of foil pans.
All-Natural Wood Pellets
- From high-temperature searing to low-and-slow smoking, nothing enhances the flavor of your ingredients like 100% natural hardwoods.
- Available in six delicious flavors: Apple, Cherry, Hickory, Pecan, Mesquite, and Oak.
