OPEN 7 DAYS A WEEK
9AM - 7PM EST
OPEN 7 DAYS A WEEK
9AM - 7PM EST
Firegear Outdoors is the premier provider of outdoor fire products. We specialize in burner systems, outdoor fire features & accessories for the outdoor fire industry.
Every project is different with its own set of unique challenges. That’s why versatility is paramount when designing and constructing your outdoor project. Firegear Outdoors has developed a new system with the capability to satisfy even the most demanding jobs. This new All Weather Electronic Ignition System will make designing your project easier as well as making installation a breeze.
Seabreeze Broken Fire Glass
Black Broken Fire Glass
Crystal Broken Fire Glass
Copper Reflective Glass
Silver Reflective Glass
Cobalt Reflective Glass
Bronze Reflective Glass
Black Reflective Glass
Tahiti Reflective Glass
Light Blue Broken Fire Glass
Flexible Installation Collar
Paver Control Panel Kit
Paver Vent Kit
We work very hard to ensure we offer the absolute best prices online. We work with suppliers and manufacturers directly to make sure they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
We want you to feel confident that you are getting the absolute best price for the product you are ordering. If you find that our website has a lower price for the same item you have ordered within 30 days of your purchase date will refund the difference as well.
To request your partial refund, just email us a link to the product on our website and our competitor's website, within 30 days from the date of your order, and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
If you want to check if we can price match a product before you place your order, please contact us.
firegear Outdoors products are designed with reliability and simplicity in mind. In addition, our internal Quality Assurance Team carefully inspects each unit thoroughly before it leaves our facility. firegear Outdoors is pleased to extend this limited warranty to the original purchaser of a firegear Outdoors Product. This warranty is not transferable.
The combustion chamber is covered for parts only, against defect in manufacture only, for a period of (5) five years from date of purchase.
The gas valve, burner tube, pilot assembly, flame sensor, electrode, control modules, switches and wiring for battery compartment are all covered for (2) two years on parts against defect in manufacture, from date of purchase.
Ceramic logs, spa, and garden stones, glass crystals, and tempered glass wind shield carry a (1) one year warranty against manufacturing defect, from date of purchase.
Specials finishes such as stainless steel components are not covered against environmental damage, misuse, cleaning or handling issues that cause discoloration. To receive consideration any damage claim against stainless steel components must be submitted at the time of installation. Damage from abrasive cleaners and discoloration to stainless steel components caused by heat, are not covered under warranty. Damage reported after installation will not be covered.
Repair/replacement parts purchased by the consumer from firegear Outdoors after the original coverage has expired on the unit will carry a 90 day warranty, valid with a receipt only. Any item shown to be defective will be repaired or replaced at our discretion.
Any part or parts of this unit which in our judgement show evidence of such defects will be repaired or replaced at firegear Outdoors's option, through an accredited distributor or agent provided that the defective part be returned to the distributor or agent Transportation Prepaid, if requested.
It is the general practice of firegear Outdoors to charge for replacement parts and issue credit once the replaced component has been returned to firegear Outdoors and evaluated for manufacturer defect.
The authorized selling dealer is responsible for all in-field service work carried out on your firegear Outdoors product. firegear Outdoors will not be liable for results or costs of workmanship from unauthorized service persons or dealers.
At all times firegear Outdoors reserves the right to inspect product in the field which is claimed to be defective.
All claims must be submitted to firegear Outdoors by authorized selling dealers. It is essential that all submitted claims provide all of the necessary information including customer name, purchase date, serial #, type of unit, problem, and part or parts requested, without this information the warranty will be invalid.
Batteries are not covered under warranty policy.
At no time will firegear Outdoors be liable for any consequential damages which exceed the purchase price of the unit. firegear Outdoors has no obligation to enhance or modify any unit once manufactured. ie. as products evolve, field modifications or upgrades will not be performed.
firegear Outdoors will not be liable for travel costs for service work.
Installation and environmental problems are not the responsibility of the manufacturer and therefore are not covered under the terms of this warranty policy.
Any unit which shows signs of neglect or misuse is not covered under the terms of this warranty policy.
The warranty will not extend to any part which has been tampered with or altered in any way, or in our judgment has been subject to misuse, improper installation, negligence or problems caused by environmental or geographical conditions, inadequate ventilation.
Freight damage to replacement parts is not covered by warranty and is subject to a claim against the freight carrier by the dealer.
firegear Outdoors will not be liable for acts of God, or acts of terrorism, which cause malfunction of the appliance.
Malfunction | damage of this appliance due to mother nature (wind, rain, snow, etc.) is not covered under the terms of the warranty policy.
Performance problems due to operator error will not be covered by this warranty policy.
Products made or provided by other manufacturers and used in conjunction with the operation of this appliance without prior authorization from firegear Outdoors, may create a danger and nullify your warranty on this product.
Any alteration to the unit which causes sooting or carboning that results in damage to the interior/exterior facia is not the responsibility of firegear Outdoors.
Our SATISFACTION GUARANTEE and LOWEST PRICE GUARANTEE let you rest easy knowing you'll be taken care of, no matter what happens.
By buying from us you qualify for the full manufacturer warranty, save time and money! We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible. We even offer discounts with most orders just to make your day a little better.
We use encrypted SSL security to ensure your credit card information is 100% protected.
I bought the stove couple weeks ago and ended up having a chance running it a few days I am very pleased with the outcome of the amount of heat it gets out also with the amount of hours it burns at least eight hours. I would recommend this for anyone who is looking for hours of heat output. At first when I bought it I didn’t quite know if mine hopes will be for filled but now they are happy with it. I would recommend this to anyone as a trusted tester of it I am very pleased of the outcome it rains.!
Recently installed an oakdale EP13C and I love it. The installation led me to a bit of engineering to get it to where I wanted it but the controlled burn and large viewing window is a plus. If you install one thin about how to anchor the rear of the stove down and the heavy cast facade to the face area. The door is heavy and long and when it is open it allows a lot of leverage on the body of the stove. The facade is heavy also and is top heavy. There are no instructions for either of these design features so think it out before connecting the flu liner .
I had been dealing with my local OD Kitchen installer to locate my BLZ-3PRO-IJ but he was not able to get one to finish my project. I had reached out to several companies on the internet. John, from Flame Authority, reached back out after a few days saying he had located one. I received the product within 3 days after my order and it was exactly as described. I'd highly recommend Flame Authority. And, the Blaze insulator jacket for my 34" Blaze Pro was also perfection and fit like a glove. Overall, great experience.
I highly recommend this store to anyone looking for their fireplace. This store serves high quality product and have professional support to guide you for your order. Good job!
This is just "LIT" its perfect to my small space and the warmth it give is very pleasant. Big thumbs up!