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- Warranty Details
Welcome to our Special Section,
Here we've gathered all of the related articles in the hopes of assisting you in knowing the PERFECT MATCH for your Home.
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We understand that buying this unit is a significant investment, so we make sure you'll get the right unit for your precious home.
We have Professional Team that are ready to assist you!
Furthermore, because YOUR SATISFACTION IS OUR TOP PRIORITY we offer ✨SUPRISING DISCOUNTS✨ that cannot be found anywhere else!
Flame Authority is an authorized dealer for every brand we sell which means you qualify for the full manufacturer warranty with every purchase.
We value your time and money. Our Customer care are always available to help you with your concerns.
We ship directly to your door from the manufacturer's warehouse.
Every product is thoroughly inspected for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible.
We have✨SUPRISING DISCOUNTS✨ awaiting for you!
FREQUENTLY ASKED QUESTIONS
What if I find a lower price than at your store?
- We put forth a lot of effort to ensure that we have the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
What are the limitations of your 100% Price Guarantee?
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store; they may not have a retail location
- The website cannot be a discounter or auction website (i.e., eBay, Overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges; it excludes sales tax
Is there any Special Discounts for HVAC, Contractors, Designers at Flame Authority?
- Without a doubt! You deserve to acquire the products you want at a discounted price, therefore please do not hesitate to contact us.
Primo Ceramic Grills Warranty
These are general guidelines. Please refer to the unit’s manual for complete warranty details.
Metal surfaces can be compromised by the elements, excessive moisture, salt, scratches and chemicals. This warranty does not cover rust, fading, surface blemishes and oxidation unless it causes the failure of the component and inhibits the use of the grill. Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser‘s expense to the Purchaser‘s designated shipping address. The existing component must be properly disposed of upon receipt of the replacement warranty part. Failure to do so, or to provide or sell the existing component to a third party will void the warrantee's coverage for future warranty claims.
WHAT IS NOT COVERED
- Damages that might result from the use, misuse, or improper installation or storage of this appliance.
- Travel, diagnostic costs and freight charges on warranted parts to and from the factory.
- Claims that do not involve defective workmanship or materials.
- Unauthorized service or parts replacements.
- Removal and reinstallation cost.
- Inoperable due to improper or lack of maintenance.
- The costs of a service call to diagnose a problem and labor for replacement or repairs.
DUTIES OF THE OWNER
- The appliance must be installed by a qualified installer and operated in accordance with the instructions furnished with the appliance
- Maintain ready access to the appliance for service.
- A bill of sale, cancelled check, or payment record should be kept to verify purchase date and establish warranty period.
HOW TO GET SERVICE
- To make a claim under this warranty, please have your receipt available and contact your dealer or fill out a warranty claim.
- The installing dealer is responsible for providing service and will contact the factory to initiate any warranted parts replacements.
- Provide the dealer with the model number, serial number, type of gas, and purchase verification.
- Primo will make replacement parts available at the factory. Shipping expenses are not covered.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
We are an authorized dealer for every brand we sell!
Our SATISFACTION GUARANTEE and LOWEST PRICE GUARANTEE let you rest easy knowing you'll be taken care of, no matter what happens.
By buying from us you qualify for the full manufacturer warranty, save time and money! We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible. We even offer discounts with most orders just to make your day a little better.
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Let customers speak for us
Product is great, free shipping was good, and unpacking and installing it was easy. Customer support was great too, both with the sales and shipping carrier. After much research…the Modern Flames Redstone is the one.
A+ = both the sale, the shipping process, and the product
I purchased burner and fire box. I emailed and spoke with Jim . He helped me from start to finish. Great service
The mantel required a little bit of sanding and prep before painting, but was good quality. Flame Authority did an excellent job shipping and it arrived by freight in perfect condition.
The mantel assembled well. I ended up using some construction adhesive to glue the legs on to make it a little more sturdy. I cut pocket holes in the top to attach it to the wall.
Very happy with our purchase!
I shopped for a grill for two people. I want it to last for ten years or more. I want it to get really hot for grilling steaks after they have been cooled sous vide. I want it to be useful also for lower temp cooking. This Blaze grill is perfect for me and my wife. Our purchase through Flame Authority was completed with no problems. I am totally satisfied with this grill and highly recommend it for anyone with similar needs.
Came as advertised and without any delays. Arrived quickly. No issues and would buy from flame authority again.
I wanted to make sure of the size and features of this oven. I called Flame Authority and Mary answered the call. She gave me all the details and I was really amazed coz she really knows what she is selling. Expert with sales and communication. Thumbs Up!
I bought the stove couple weeks ago and ended up having a chance running it a few days I am very pleased with the outcome of the amount of heat it gets out also with the amount of hours it burns at least eight hours. I would recommend this for anyone who is looking for hours of heat output. At first when I bought it I didn’t quite know if mine hopes will be for filled but now they are happy with it. I would recommend this to anyone as a trusted tester of it I am very pleased of the outcome it rains.!
Nice , polite and helpful, when you would call with questions.Fireplace looks nice and throws a decent amount of heat , just a bit of a delay in delivery. Ended up getting it End of January, right before guests arrived. But still only took 3 weeks to get. Thank you Flame Authority !!!
I didn't expect to have this fireplace earlier than the lead time they promised. It looks stunning in my living room and now we are prepared for the upcoming winter season! I am happy with all the updates! Customer service representatives keep on updating me with the process of my order until delivery they are checking it for you! 10 stars for Flame Authority!
Simply beautifully designed. Very efficient. Looks gorgeous in our mid century modern home in a corner space. Will save us $$$ on electric heat bills and is easy to clean with fireplace glass cleaner.
I believe it was David Novak that helped me. Someone ALWAYS answered the phone and located this burner when I couldn't find it anywhere else. It almost seemed too good to be true. But it wasn't. The burner is now nestled in my new outdoor kitchen and am very pleased.
Thank you for a very smooth transaction. the remote is very useful. It is very easy to install
My kids really enjoyed the different colors. It gives a good ambiance to our home. Thanks!
What a phenomenal organization and amazing items. Very much like the past times when organizations truly thought often about their clients, these folks are magnificent!!!