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- Warranty Details
Dimplex 28" Multi-Fire XHD Pro Plug-In Electric Fireplace with Acrylic Ice & Driftwood Review
Finding a firebox that can be aesthetically beautiful and at the same time be an efficient heater? Check the Dimplex 28" Multi-Fire XHD Pro Plug-In Electric Fireplace with Acrylic Ice & Driftwood!
Dimplex 28" Multi-Fire XHD Pro Plug-In Electric Fireplace is also available in 26" size
Check out Dimplex Multi-Fire Firebox Collection
The Dimplex 28-In Multi-Fire XHD PRO Plug-In Electric Fireplace Insert makes it incredibly easy to add the ambiance of a burning fire to your existing fireplace or cabinet. With an acrylic ice ember bed and driftwood log set included, you're able to create a truly modern and contemporary look with this advanced firebox. The bright and full flames rise high and wide for a truly stunning display, while controllable flame speed and brightness levels allow for a more customized overall experience. For added effects, there is LED lighting that allows you to add either Red or Blue accents to the ember area for a unique appearance.
The XHD PRO firebox also features a powerful integrated ceramic heater that is capable of producing supplemental heat for rooms up to 1000 Sq. Ft. in size. This is a highly energy-efficient heat that will help keep your electric bill lower than other forms of heating. Should you prefer, the heat function can be operated independently from the flame effects meaning you can enjoy the heat without flame effect (ideal for bedrooms or while sleeping), as well as the flame effect without heat (giving you the option for year-round use). A multi-function remote control comes with the unit and allows for easy operation of the flames, speeds, brightness, temperature, and on/off timer from almost anywhere in your room. The on-screen digital display is a wonderful feature that gives you easy-to-read visual confirmation of the various firebox functions & settings. Give your space an eye-catching focal point with the addition of this feature-rich, life-like firebox from Dimplex.
Includes:
- 28" Electric Firebox
- Multi-Function Remote
- & 2 Year Warranty
Buy the Dimplex 28" Multi-Fire XHD Pro Plug-In Electric Fireplace with Acrylic Ice & Driftwood today and choose the one that fits your needs and space now!
Features:
- Contemporary appeal - Acrylic ice & Driftwood log set included
- Stunning Multi-Fire XHD flame effect with full, realistic flames - offers both Red & Blue ember lighting options
- Customizable flames - Adjustable speed & brightness
- Capacitive touch controls w/ Digital display that indicates temperature settings and functions
- Higher energy efficiency for additional savings
- Remote control included for easy operation of functions
Manuals:
- DF28DWC-PRO Manual for Dimplex 28" Multi-Fire XHD Pro Plug-In Electric Fireplace with Acrylic Ice & Driftwood
- DF28L-PRO Manual for Dimplex 28" Multi-Fire XHD Pro Plug-In Electric Fireplace with Acrylic Ice & Driftwood
- Owner’s Manual for Dimplex 28" Multi-Fire XHD Pro Plug-In Electric Fireplace with Acrylic Ice & Driftwood
Need assistance? Talk to an Expert at +1-800-923-4556 or email: support@flameauthority.com to get the best-suited Firebox for your needs.
Specifications:
- Dimensions: 27.375" W x 23.5" H x 7.5" D
- Brand: Dimplex
- Finish: Black
- Fuel Bed: Acrylic Ice, Logs, and Rocks
- Installation: Cabinet or Fireplace
- Mounting Options: Fully Recessed
- Style: Contemporary
- Shipping Weight: 42lb
- Product ID: DF28DWC-PRO
- Volts: 120
- Amps: 12.5
- Watts: 1500
- Wiring: Plug-In
- Bulb Type: LED
- BTUs: 5118
- Supplemental Heating Area: 1000 sqft
- Heat Location: Front Vent Heater
- Remote Control Options: Multi-function
Flame Authority is an authorized dealer for every brand we sell which means you qualify for the full manufacturer warranty with every purchase.
We value your time and money. Our Customer care are always available to help you with your concerns.
We ship directly to your door from the manufacturer's warehouse.
Every product is thoroughly inspected for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible.
We have✨SUPRISING DISCOUNTS✨ awaiting for you!
FREQUENTLY ASKED QUESTIONS
What if I find a lower price than at your store?
- We put forth a lot of effort to ensure that we have the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
What are the limitations of your 100% Price Guarantee?
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store; they may not have a retail location
- The website cannot be a discounter or auction website (i.e., eBay, Overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges; it excludes sales tax
Is there any Special Discounts for HVAC, Contractors, Designers at Flame Authority?
- Without a doubt! You deserve to acquire the products you want at a discounted price, therefore please do not hesitate to contact us.

1-Year Limited Warranty
- Covers fireplace parts for one year from date of purchase
- Mantels and trims for one year, no in-home service
2-Year Limited Warranty
BLF series
- Covers fireplace parts and labor for two years from date of purchase
- In-home service for parts and labor for two years from date of purchase
- Mantels and trims for one year, no in-home service
25" and 26"
- Covers fireplace parts for two years from date of purchase
- In-home service for parts and labor for the first year from date of purchase
- Mantels and trims for one year, no in-home service
5-Year Limited Warranty
- Covers fireplace parts for five years from date of purchase
- In-home service for parts and labor for the first year from date of purchase
- Mantels and trims for one year, no in-home service
10-Year Limited Warranty
- Covers fireplace parts for ten years from date of purchase
- In-home service for parts and labor for the first year from date of purchase
- Mantels and trims for one year, no in-home service
Dimplex Electric Stoves: 90-DAY LIMITED WARRANTY
- Exchange only, no in-home service
We are an authorized dealer for every brand we sell!
Our SATISFACTION GUARANTEE and LOWEST PRICE GUARANTEE let you rest easy knowing you'll be taken care of, no matter what happens.
By buying from us you qualify for the full manufacturer warranty, save time and money! We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible. We even offer discounts with most orders just to make your day a little better.
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Let customers speak for us
from 453 reviewsProduct is great, free shipping was good, and unpacking and installing it was easy. Customer support was great too, both with the sales and shipping carrier. After much research…the Modern Flames Redstone is the one.

A+ = both the sale, the shipping process, and the product

I purchased burner and fire box. I emailed and spoke with Jim . He helped me from start to finish. Great service
The mantel required a little bit of sanding and prep before painting, but was good quality. Flame Authority did an excellent job shipping and it arrived by freight in perfect condition.
The mantel assembled well. I ended up using some construction adhesive to glue the legs on to make it a little more sturdy. I cut pocket holes in the top to attach it to the wall.
Very happy with our purchase!

I shopped for a grill for two people. I want it to last for ten years or more. I want it to get really hot for grilling steaks after they have been cooled sous vide. I want it to be useful also for lower temp cooking. This Blaze grill is perfect for me and my wife. Our purchase through Flame Authority was completed with no problems. I am totally satisfied with this grill and highly recommend it for anyone with similar needs.

Came as advertised and without any delays. Arrived quickly. No issues and would buy from flame authority again.

I wanted to make sure of the size and features of this oven. I called Flame Authority and Mary answered the call. She gave me all the details and I was really amazed coz she really knows what she is selling. Expert with sales and communication. Thumbs Up!

I bought the stove couple weeks ago and ended up having a chance running it a few days I am very pleased with the outcome of the amount of heat it gets out also with the amount of hours it burns at least eight hours. I would recommend this for anyone who is looking for hours of heat output. At first when I bought it I didn’t quite know if mine hopes will be for filled but now they are happy with it. I would recommend this to anyone as a trusted tester of it I am very pleased of the outcome it rains.!

Nice , polite and helpful, when you would call with questions.Fireplace looks nice and throws a decent amount of heat , just a bit of a delay in delivery. Ended up getting it End of January, right before guests arrived. But still only took 3 weeks to get. Thank you Flame Authority !!!

I didn't expect to have this fireplace earlier than the lead time they promised. It looks stunning in my living room and now we are prepared for the upcoming winter season! I am happy with all the updates! Customer service representatives keep on updating me with the process of my order until delivery they are checking it for you! 10 stars for Flame Authority!

Simply beautifully designed. Very efficient. Looks gorgeous in our mid century modern home in a corner space. Will save us $$$ on electric heat bills and is easy to clean with fireplace glass cleaner.

I believe it was David Novak that helped me. Someone ALWAYS answered the phone and located this burner when I couldn't find it anywhere else. It almost seemed too good to be true. But it wasn't. The burner is now nestled in my new outdoor kitchen and am very pleased.

Thank you for a very smooth transaction. the remote is very useful. It is very easy to install

My kids really enjoyed the different colors. It gives a good ambiance to our home. Thanks!

What a phenomenal organization and amazing items. Very much like the past times when organizations truly thought often about their clients, these folks are magnificent!!!
