- Lowest Price Guarantee 💯
- Warranty Details
This is a Fire Magic Counter Balance 3620E accessory
Flame Authority is an authorized dealer for every brand we sell which means you qualify for the full manufacturer warranty with every purchase.
We value your time and money. Our Customer care are always available to help you with your concerns.
We ship directly to your door from the manufacturer's warehouse.
Every product is thoroughly inspected for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible.
We have✨SUPRISING DISCOUNTS✨ awaiting for you!
"I want to check if you can PRICE MATCH a product before I placed an order."
FREQUENTLY ASKED QUESTIONS
What if I find a lower price than at your store?
- We put forth a lot of effort to ensure that we have the absolute best prices online. We work with our suppliers to ensure that they set minimum advertised pricing guidelines for all of our competitors. This means that everyone else selling the same product online is supposed to be selling it at the same price. If you find another online store that offers a lower price than us within 30 days of your purchase date, please let us know, and we will contact the brand to ensure they are not breaking the minimum advertised price policy. If you qualify for a refund, you will be refunded the difference in price to your credit card.
What are the limitations of your 100% Price Guarantee?
- You must purchase the item from our website before requesting your Price Match Guarantee
- Promotions such as rebates and "buy one, get one free" offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store; they may not have a retail location
- The website cannot be a discounter or auction website (i.e., eBay, Overstock, Walmart, Amazon, etc..)
- The competitor must be an Authorized Retailer of the product in question
- The Price Match Guarantee includes the item price and the shipping charges; it excludes sales tax
Is there any Special Discounts for HVAC, Contractors, Designers at Flame Authority?
- Without a doubt! You deserve to acquire the products you want at a discounted price, therefore please do not hesitate to contact us.
Fire Magic premium gas grills are an investment that lasts a lifetime. That’s because each product is designed, engineered, and built to the absolute highest quality standards for unmatched beauty and performance to be enjoyed for years and years. It’s why Fire Magic stand behind their products by offering the industry’s best warranty programs. The pride of owning a Fire Magic Grill lasts a lifetime.
When Investing in a Grill, Consider the Assurance Provided By the Fire Magic Warranty:
- Fire Magic pays for the first year labor allowance
- Fire Magic pays for shipping warranted replacement parts
- Fire Magic pays for shipping warranted defective parts back to the factory
- Fire Magic’s qualified technical service representatives are available 10 hours a day 5 days a week to assist with questions, installation and service.
Cast stainless steel burners, Choice stainless steel u-shaped burners, Fire Magic Diamond Sear and rod stainless steel cooking grids and stainless steel housing are under warranty for as long as you own your grill.
Fifteen Year Warranty
Brass valves, inner liners, manifold assemblies, porcelain (including ovens and barbecue faces) and backburner assemblies (except ignition systems) are under warranty for fifteen (15) years.
Ten Year Warranty
Electric grills, including stainless steel cooking grids and electric grill stainless steel housing are under warranty for ten (10) years (except ignition systems).
Five Year Warranty
Flavor grids, infrared burners in the grill, charcoal stainless steel grills (except for the charcoal pan, charcoal grid, wood pellet screen, thermometer and ash tray which are under warranty for one year) are under warranty for five (5) years.
Three Year Warranty
Fire Magic side burners and all other Fire Magic components (except ignition systems and electrical parts) are under warranty for three (3) years.
One Year Warranty
Fire Magic ignition systems (excluding batteries), electrical components (including lights and thermometer) and grill accessories are under warranty for one (1) year.
We are an authorized dealer for every brand we sell!
Our SATISFACTION GUARANTEE and LOWEST PRICE GUARANTEE let you rest easy knowing you'll be taken care of, no matter what happens.
By buying from us you qualify for the full manufacturer warranty, save time and money! We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible. We even offer discounts with most orders just to make your day a little better.
We use encrypted SSL security to ensure your credit card information is 100% protected.
Came as advertised and without any delays. Arrived quickly. No issues and would buy from flame authority again.
I wanted to make sure of the size and features of this oven. I called Flame Authority and Mary answered the call. She gave me all the details and I was really amazed coz she really knows what she is selling. Expert with sales and communication. Thumbs Up!
I bought the stove couple weeks ago and ended up having a chance running it a few days I am very pleased with the outcome of the amount of heat it gets out also with the amount of hours it burns at least eight hours. I would recommend this for anyone who is looking for hours of heat output. At first when I bought it I didn’t quite know if mine hopes will be for filled but now they are happy with it. I would recommend this to anyone as a trusted tester of it I am very pleased of the outcome it rains.!
Nice , polite and helpful, when you would call with questions.Fireplace looks nice and throws a decent amount of heat , just a bit of a delay in delivery. Ended up getting it End of January, right before guests arrived. But still only took 3 weeks to get. Thank you Flame Authority !!!
I didn't expect to have this fireplace earlier than the lead time they promised. It looks stunning in my living room and now we are prepared for the upcoming winter season! I am happy with all the updates! Customer service representatives keep on updating me with the process of my order until delivery they are checking it for you! 10 stars for Flame Authority!
Simply beautifully designed. Very efficient. Looks gorgeous in our mid century modern home in a corner space. Will save us $$$ on electric heat bills and is easy to clean with fireplace glass cleaner.
I believe it was David Novak that helped me. Someone ALWAYS answered the phone and located this burner when I couldn't find it anywhere else. It almost seemed too good to be true. But it wasn't. The burner is now nestled in my new outdoor kitchen and am very pleased.
Thank you for a very smooth transaction. the remote is very useful. It is very easy to install
My kids really enjoyed the different colors. It gives a good ambiance to our home. Thanks!
What a phenomenal organization and amazing items. Very much like the past times when organizations truly thought often about their clients, these folks are magnificent!!!
My mother-in-law is very happy with my gift. Thank you for assisting me to find the perfect gift for her. We had lunch with them last week and she cooked steak and she repeatedly praises this griller. Awesome! Keep it up!
It is my first time to buy from this store and they assisted me and help me choose the perfect Fireplace for me. The item arrived on time and it is perfect for my living room. Thank you!
My fireplace suddenly broke down so I need a new one and I found this store. While browsing to this page I found this product because of its cool features. I ordered and received it last week. It is more beautiful in person!
I recommend this brand and the store as well. They will assist you and make sure that your order will arrive on time. It has an amazing design that gave my room a modern look. Love it!