Dimplex Xavier Media Console in Grainery Brown Finish DM23-1904GB

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Warranty

1-Year Limited Warranty

Covers fireplace parts for one year from date of purchase
Mantels and trims for one year, no in-home service

2-Year Limited Warranty

BLF series

Covers fireplace parts and labor for two years from date of purchase
In-home service for parts and labor for two years from date of purchase
Mantels and trims for one year, no in-home service

25" and 26"

Covers fireplace parts for two years from date of purchase
In-home service for parts and labor for the first year from date of purchase
Mantels and trims for one year, no in-home service

5-Year Limited Warranty

Covers fireplace parts for five years from date of purchase
In-home service for parts and labor for the first year from date of purchase
Mantels and trims for one year, no in-home service

10-Year Limited Warranty

Covers fireplace parts for ten years from date of purchase
In-home service for parts and labor for the first year from date of purchase
Mantels and trims for one year, no in-home service

Dimplex Electric Stoves: 90-DAY LIMITED WARRANTY

Exchange only, no in-home service

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By buying from us you qualify for the full manufacturer warranty, save time and money! We ship directly to your door from the manufacturer's warehouse. Every product is checked for quality assurance and packaged with the utmost care to ensure it arrives in perfect working condition. We ship with only the best carriers including UPS, FedEx, USPS, and trusted freight companies to get your product to you in the fastest time possible. We even offer discounts with most orders just to make your day a little better.

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Let customers speak for us

from 3537 reviews

Great customer service for hard to get refractory brick back

I was able to get a Novus 33 in brick refractory back for my NG Novus fireplace insert. Novus is a high demand item and Flame authority was only supplier without a huge delay from manufacturer. I recommend them for all fireplace needs.

Scott DiBert

10/07/2023

$Heatilator Traditional Brick Pattern Ceramic Fiber Refractory for Novus Series$

Heatilator Traditional Brick Pattern Ceramic Fiber Refractory for Novus Series

Great service and great product

Tia Short

03/29/2023

HPC Fire Push Button Flame Sensing Flame Control System FPPK

Nice and easy

Product is great, free shipping was good, and unpacking and installing it was easy. Customer support was great too, both with the sales and shipping carrier. After much research…the Modern Flames Redstone is the one.

Ken Shuba

02/14/2023

Modern Flames RedStone 36" Built-In Electric Fireplace Insert RS-3626

A+ = both the sale, the shipping process, and the product

Scott Werley

12/26/2022

Amantii Traditional 33" Electric Fireplace TRD-33

Great Customer service

I purchased burner and fire box. I emailed and spoke with Jim . He helped me from start to finish. Great service

Scott G

12/19/2022

Flame Authority

Beautiful Mantel

The mantel required a little bit of sanding and prep before painting, but was good quality. Flame Authority did an excellent job shipping and it arrived by freight in perfect condition.

The mantel assembled well. I ended up using some construction adhesive to glue the legs on to make it a little more sturdy. I cut pocket holes in the top to attach it to the wall.

Very happy with our purchase!

Ryan George

12/17/2022

Majestic Acadia C 53" Primed MDF Flush Wood Mantel AFAAMPC

Blaze Pro Portable Grill

I shopped for a grill for two people. I want it to last for ten years or more. I want it to get really hot for grilling steaks after they have been cooled sous vide. I want it to be useful also for lower temp cooking. This Blaze grill is perfect for me and my wife. Our purchase through Flame Authority was completed with no problems. I am totally satisfied with this grill and highly recommend it for anyone with similar needs.

Mary Ann

10/23/2022

Blaze Professional Portable Gas Grill BLZ-1PRO-PRT

Came as advertised and without any delays. Arrived quickly. No issues and would buy from flame authority again.

Brian McDonald

08/03/2022

HPC Fire Electronic Ignition Control Module For EI Systems 312-EIMOD

I wanted to make sure of the size and features of this oven. I called Flame Authority and Mary answered the call. She gave me all the details and I was really amazed coz she really knows what she is selling. Expert with sales and communication. Thumbs Up!

James N. Johnson

07/12/2022

Pinnacolo Premio 32" Wood Fired Freestanding Pizza Oven PPO-1-02

Great heating stove

I bought the stove couple weeks ago and ended up having a chance running it a few days I am very pleased with the outcome of the amount of heat it gets out also with the amount of hours it burns at least eight hours. I would recommend this for anyone who is looking for hours of heat output. At first when I bought it I didn’t quite know if mine hopes will be for filled but now they are happy with it. I would recommend this to anyone as a trusted tester of it I am very pleased of the outcome it rains.!

Vladimir Novik

04/25/2022

Empire Stove Gateway 3500 Wood-Burning Stove WB35FS

Nice company to work with and an even better fireplace for our home

Nice , polite and helpful, when you would call with questions.Fireplace looks nice and throws a decent amount of heat , just a bit of a delay in delivery. Ended up getting it End of January, right before guests arrived. But still only took 3 weeks to get. Thank you Flame Authority !!!

Chelyn Andrea

02/02/2022

Napoleon S Series Wood Fireplace Insert S20I

Stunning Fireplace

I didn't expect to have this fireplace earlier than the lead time they promised. It looks stunning in my living room and now we are prepared for the upcoming winter season! I am happy with all the updates! Customer service representatives keep on updating me with the process of my order until delivery they are checking it for you! 10 stars for Flame Authority!

Pakistan Pakistan

09/27/2021

Dimplex IgniteXL 74" Linear Electric Fireplace XLF74

Beautiful

Simply beautifully designed. Very efficient. Looks gorgeous in our mid century modern home in a corner space. Will save us $$$ on electric heat bills and is easy to clean with fireplace glass cleaner.

Hayley Severns

09/03/2021

Nectre Curved Freestanding Wood-Burning Fireplace N65

Great Customer Service

I believe it was David Novak that helped me. Someone ALWAYS answered the phone and located this burner when I couldn't find it anywhere else. It almost seemed too good to be true. But it wasn't. The burner is now nestled in my new outdoor kitchen and am very pleased.

Olivia Pierce

06/29/2021